Have issues with your aged care?

IF you support someone receiving aged care services, are receiving care yourself, or thinking about your aged care options, it is essential to know your aged care rights.

The team at Elder Rights Advocacy is here to ensure that you and your families and representatives know your aged care rights and how to assert them. Elder Rights Advocacy supports you to make sure that your voice and opinion are heard.

Elder Rights Advocacy has dedicated staff across Victoria, and the service is free, confidential and independent of the government and aged care providers.

The intake team can provide you with information over the phone. If your issue is more complex, Elder Rights Advocacy will connect you with a professional advocate who will support you in reaching an outcome that meets your needs.

Staff deliver free information sessions across Victoria to people receiving aged care services, their families or representatives, and the wider community, including retirement villages and seniors groups. A group of professional advocates deliver them.

During these sessions, you will learn how to address any issues you may have so that your care is safe, high-quality, and meets your individual needs. You’ll also understand your right to quality aged care, to live without abuse and neglect, and how to access Elder Rights Advocacy support if needed.

Remember that knowledge is power. By understanding your rights and how the aged care system works, you can make informed decisions about your aged care needs and feel empowered to speak up when your rights are not being met.

Elder Rights Advocacy also provides sessions specifically for aged care workers in residential and community care. These sessions cover how to support clients and residents to access services and raise any concerns they may have.

Staff bring the Charter of Aged Care Rights to life with practical examples of what this looks like in your daily work. They also touch on the topic of elder abuse prevention and response.

Lastly, they can connect older people receiving aged care with caring, friendly volunteers from the community for friendship and companionship.

To learn more about Elder Rights Advocacy’s services, please visit era.asn.au or call 1800 700 600.