FOR the seventh time in ten years, G.J. Gardner Homes Ballarat has won the brand\u2019s Victorian Franchise of the Year award.<\/p>\n
Managing director Rob McMaster attributed the success to his team of staff, the trades, sub-contractors, and suppliers they work with, and a combined local focus.<\/p>\n
\u201cWe\u2019ve got 20 staff in the office here and most of them have client contact, so there are a lot of touch points,\u201d he said.<\/p>\n
\u201cFor us to be able to achieve the positive survey results we do, every person in a small or large way contributes to that final outcome.<\/p>\n
\u201cIt\u2019s a reflection of the consistency of our staff, many of which have been with us long-term… and the effort we all put in to provide our customers with a good experience.<\/p>\n
\u201cThey take a lot of pride in what they do. It\u2019s awesome.\u201d<\/p>\n
Co-owners Wayne Jones and Mr McMaster are a former bricklayer and carpenter respectively, and the latter said the pair are in business in a community they love to live in and they understand.<\/p>\n
\u201cPart of what makes our business successful is our local knowledge,\u201d he said.<\/p>\n
\u201cWe come from a trade background, and worked on the tools in the mud and slush for over 25 years, so we know what goes into building a house, and the effort everyone puts in.<\/p>\n
\u201cIt\u2019s great to think Ballarat has such a strong building base, with good trades, suppliers, and community. We\u2019re proud that we can win the award on behalf of the city, and that we\u2019re part of the business community.\u201d<\/p>\n
Mr McMaster acknowledged that some negativity surrounds the building industry in the current climate, but their business remains strong.<\/p>\n
\u201cWe have happy clients, and when we hand over a home, we strive for it to be a good experience,\u201d he said.<\/p>\n
\u201cOur motto is, \u2018feel the joy of building,\u2019 and we love that it can be a joyful experience.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
FOR the seventh time in ten years, G.J. Gardner Homes Ballarat has won the brand\u2019s Victorian Franchise of the Year award. Managing director Rob McMaster attributed the success to his team of staff, the trades, sub-contractors, and suppliers they work with, and a combined local focus. \u201cWe\u2019ve got 20 staff in the office here and […]<\/p>\n