Four in a row: APCO leads customer satisfaction ratings

FUEL retailer APCO has been recognised as Australia’s most satisfying petrol and service station brand for the fourth consecutive year.

The family-owned company took out the top honour in the 2026 Canstar Blue awards, based on feedback from more than 2,000 consumers.

APCO recorded five-star ratings across several key categories, including customer service, price of petrol, store appearance and overall satisfaction.

An APCO spokesperson said the result reflected the consistency of the customer experience across its network.

“Being recognised for a fourth consecutive year is a testament to the strong and consistent experience our customers receive every time they visit APCO,” the spokesperson said.

“As a family-owned and operated business, it’s a true honour to see our values reflected in our customers’ feedback.”

Price and service again emerged as the leading drivers of satisfaction.

“Our ongoing commitment to fair pricing and genuine, friendly service continues to resonate with customers, particularly in regional communities where accessible, reliable service matters most,” the spokesperson said.

“APCO’s stores are more than just fuel stops, they’re welcoming destinations for locals and travellers alike.

“From award-winning barista made coffee and fresh food made on site daily, to community service and a friendly smile, our teams are proud to make every visit a positive one.

“We thank our customers for their ongoing trust and support. This award belongs to every APCO team member and every customer who chooses us.”