New NDIS website launches

THE National Disability Insurance Agency (NDIA) has officially launched a new National Disability Insurance Scheme (NDIS) website to improve users’ experiences online.

Speaking last week, Minister for Families and Social Services Paul Fletcher said consultation and feedback from participants, families, carers, providers and sector representatives had been vital to the development and testing of the website at ndis.gov.au.

“The launch of the new NDIS website today is a direct result of community feedback.

“Participants and providers told us that they wanted a more accessible website, which is easier to navigate and user-friendly.”

Assistant Minister for Social Services, Housing and Disability Services Sarah Henderson said
the structure, design and functionality of the new website has been guided by users, with more than 300 pieces of community feedback considered.

“The new and improved NDIS website is the latest in a series of significant improvements to the participant and provider experience.

“Information on the new NDIS website is presented in a simpler structure, making it easier for people to learn about and work with the Scheme.

“The NDIA is committed to continually improving the website and will continue to review information online to ensure content is clear and concise, with additional functionality expected to be released in the coming months.”

Members of Blind Citizens Australia assisted the NDIA in the design and testing of the new website, and chief executive officer Emma Bennison said the NDIA had looked at how to better meet the needs of people who were blind or vision impaired.

“By listening to feedback, and consulting people with disability throughout the development phase, the NDIA has taken steps to ensure people who are blind or vision impaired have equal access to information.

“As the agency with primary responsibility for delivering the NDIS, it is important that the NDIA demonstrates best practice when it comes to information access.

“The development of its new website is a positive step forward and we look forward to additional improvements in the near future.”

Website users can continue to email feedback on the new website to [email protected].