What’s the real difference under the new support at home program?

TWO weeks into the Support at Home rollout, local providers Giovanni and Giselle from Dovida Geelong are helping families understand what “choice and control” really mean – and how to choose the right care model for peace of mind.

The new Support at Home program is in full swing, and many older Australians are now deciding whether to self-manage their care or choose a fully provider-managed model like the one delivered by Dovida Geelong, proudly owned and led by Giovanni and Giselle.

Both models now have care management fees capped at 10 per cent, but the experience, support, and peace of mind they offer can be very different.

Self-management was designed to give people more say in their care. It allows participants to organise services, hire workers, and manage budgets directly.

In theory, this flexibility can be empowering – but in reality, it also means taking on a lot more administration and responsibility.

Self-managers must coordinate services, handle invoices, maintain records, and keep track of their budget.

They’re also required to report incidents and provide feedback to their provider as part of their compliance obligations. Because the provider remains legally responsible for all care delivered, they must still verify worker registration, safety, and compliance – even for third-party workers.

If something goes wrong, such as an injury or incident, the participant must report it, supply evidence, and assist with an investigation.

Without professional oversight, these tasks can quickly become stressful and time-consuming for families.

At Dovida Geelong, Giovanni and Giselle offer a fully managed Support at Home service that removes this burden while keeping clients involved in key care decisions.

Their local team coordinates every detail – rostering, documentation, and clinical oversight – so families can focus on what matters most.

Importantly, there is no surcharge to use Dovida’s own trusted caregivers. The hourly rate already includes labour, travel, insurance, administration, and governance.

Backed by registered nurses and a highly trained local workforce, Giovanni and Giselle’s team delivers reliable, compassionate care that meets all compliance standards.

While both models charge the same 10 per cent care management fee, the real difference lies in the level of support, safety, and accountability.

For those who value peace of mind and local expertise, Dovida’s fully managed approach delivers care that’s not only compliant – but genuinely caring.

For tailored support navigating aged care or the new Support at Home program, contact Dovida Geelong, locally owned and led by Giovanni and Giselle, for a free, no-obligation consultation.

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