THE Telecommunications Industry Ombudsman (TIO) has launched a new brand and website, and says the changes will provide a fair, independent and accessible dispute resolution service for consumers and the telecommunications industry that complies with the benchmarks for industry-based customer Dispute Resolution.<\/p>\n
The new brand and logo are designed to unify the TIO\u2019s diverse stakeholder community and represent all parties in the complaint resolution process.<\/p>\n
The new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.<\/p>\n
The website will also improve the way phone and internet providers access information on complaints and online training.<\/p>\n
\u201cThe new brand represents the warm, professional and approachable service we provide,\u201d Ombudsman Judi Jones said.<\/p>\n
\u201cThe improved accessibility of the website makes it easy for a consumer to make a complaint and provides clear information to help consumers and providers understand processes, policies and common outcomes.\u201d<\/p>\n
\u201cThe development of this brand has been a journey of reflection: Where have we come from as an organisation? How do we want to be perceived? It\u2019s about providing a dispute resolution service for all.\u201d<\/p>\n
Head to the new Telecommunications Industry Ombudsman website at tio.com.au.<\/p>\n","protected":false},"excerpt":{"rendered":"
THE Telecommunications Industry Ombudsman (TIO) has launched a new brand and website, and says the changes will provide a fair, independent and accessible dispute resolution service for consumers and the telecommunications industry that complies with the benchmarks for industry-based customer Dispute Resolution. The new brand and logo are designed to unify the TIO\u2019s diverse stakeholder […]<\/p>\n