{"id":2752,"date":"2017-11-08T03:33:49","date_gmt":"2017-11-08T03:33:49","guid":{"rendered":"https:\/\/timesnewsgroup.com.au\/bellarinetimes\/?p=2752"},"modified":"2017-12-27T07:50:30","modified_gmt":"2017-12-27T07:50:30","slug":"campaign-advises-festival-folly","status":"publish","type":"post","link":"https:\/\/timesnewsgroup.com.au\/bellarinetimes\/news\/campaign-advises-festival-folly\/","title":{"rendered":"Campaign advises against festival folly"},"content":{"rendered":"

CONSUMER Affairs Victoria (CAV) has launched a national education campaign, providing simple tips for consumers to avoid being left out-of-pocket by major changes in festivals and events.<\/p>\n

The recent postponement of several festivals and events has highlighted how important it is for consumers to understand their rights, and ticketing agencies to understand their responsibilities.<\/p>\n

If a festival or event does not go ahead or changes significantly from what was advertised when the ticket was purchased, consumers can seek a refund from the company that sold them the ticket.<\/p>\n

Refunds may also be available if event organisers are unable to provide products or services that are included in the ticket price, such as food and beverage packages or meet and greets.<\/p>\n

Organisers of pop-up events will also be contacted about their responsibilities under the Australian Consumer Law (ACL), through a national consumer protections compliance project.<\/p>\n

Event organisers and ticketing agents should review their promotional material to ensure they are not illegally stating no refunds are available, as consumers may be entitled to a refund under the ACL.<\/p>\n

Buying tickets from an unauthorised reseller comes with risk of being turned away at the venue, if the ticket was not permitted to be resold, and can impact potential refunds or exchanges if the show is postponed or cancelled.<\/p>\n

CAV acting director Elizabeth Lanyon said it is important for consumers to know their rights in the event of major changes, postponements or cancelations.<\/p>\n

\u201cFestivals and events are a vibrant part of Victorian life, but we do see instances of major changes, postponements or cancellations where consumers aren\u2019t fully aware of their rights.<\/p>\n

\u201cWe encourage consumers to follow these simple tips when purchasing tickets to festivals and events or seeking a refund for issues such as line-up changes and postponements.\u201d<\/p>\n

Top ticket-buying tips:<\/p>\n