Big tick for council in customer survey

Favourable findings: City of Greater Bendigo CEO Andrew Cooney said the survey has provided valuable insights into ways the City can further enhance its overall customer experience. Photo: SUPPLIED

THE City of Greater Bendigo has released the findings from its new Customer First Community Survey, which reached out to over four thousand residents who interacted with the City over the past year.

The survey, which achieved a 35 per cent response rate, included 92 per cent of respondents saying they found it easy or very easy to contact the City.

Ninety-five per cent agreed staff understood their needs, and 91 per cent said they were clearly informed about the next steps for their request.

Just over 80 per cent rated their experience interacting with the City as very good or excellent, while almost three quarters said they felt the City did what it promised.

City CEO Andrew Cooney said he was pleased with the positive results.

“The survey has provided valuable insights on ways the City can further enhance its overall customer experience with a focus on ease, action and outcome,” Mr Cooney said.

The City has also released the results of the 2025 Community Satisfaction Survey, conducted annually by the State Government.

Customer service was rated highly, service delivery received favourable ratings, community engagement showed generally positive feedback, while council direction received mixed responses.