	{"id":93699,"date":"2023-12-05T11:16:31","date_gmt":"2023-12-05T00:16:31","guid":{"rendered":"https:\/\/timesnewsgroup.com.au\/bendigotimes\/?p=93699"},"modified":"2023-12-07T11:41:33","modified_gmt":"2023-12-07T00:41:33","slug":"effective-email-etiquette-tips-for-professional-business-communication","status":"publish","type":"post","link":"https:\/\/timesnewsgroup.com.au\/bendigotimes\/news\/effective-email-etiquette-tips-for-professional-business-communication\/","title":{"rendered":"Effective Email Etiquette: Tips for Professional Business Communication"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u201cThat could have been an email.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At some point, we\u2019ve all said that after yet another gratuitous meeting. Often it seems that there is a blurry ground between what requires the personal touch, and what could have just been a group email. Although, email is just another form of communication, which in and of itself has its form of etiquette.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes it can feel like you need a <\/span><a href=\"https:\/\/studyonline.ecu.edu.au\/online-courses\/graduate-certificate-communication\"><span style=\"font-weight: 400;\">Graduate Certificate in Communications<\/span><\/a><span style=\"font-weight: 400;\"> to work out how to talk to people online, but it doesn\u2019t need to be so daunting! If you find yourself working with people exasperated by meetings but unresponsive to emails, follow this handy guide for all your internet communication needs!<\/span><\/p>\n<h4><strong>Visual Tone<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Studies show that <\/span><a href=\"https:\/\/www.lifesize.com\/blog\/speaking-without-words\/\"><span style=\"font-weight: 400;\">most of our communication is done non-verbally<\/span><\/a><span style=\"font-weight: 400;\">. This means that the words we use are often not as important as the tone, facial cues, and somatic gestures we use when communicating. For example, it\u2019s wonderful to hear \u201cI love you,\u201d but you probably wouldn\u2019t be as receptive to that statement if the person saying it immediately punched you in the face.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So in a toneless medium like email and text, how do we communicate tonality and gesture? <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The same way that <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=Gli3akhYOSo\"><span style=\"font-weight: 400;\">sign language has an accent based on appearance<\/span><\/a><span style=\"font-weight: 400;\">, so too does digital communication, and the appearance of your words and the manner in which grammar is used can influence how they are read or understood, for example:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Can you take the bins out please?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Against:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Can. You. Take. The. Bins. Out. <\/b><b><i>PLEASE<\/i><\/b><b>!?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Notice how one is a calm, cool request, and the other a desperately angry and exasperated cry for help? The bold text highlights importance. The period after each word lets the reader \u201chear\u201d the intentional nature of every word. The all capitals \u201cplease\u201d signifies an increase in volume, while the italics provide emphases. Finally the interrobang (!?) at the end grants a frustrated context to the sentence.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-93703 \" src=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.01_REC.png?_t=1701908627\" alt=\"\" width=\"600\" height=\"399\" srcset=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.01_REC.png 779w, https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.01_REC-300x199.png 300w, https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.01_REC-768x511.png 768w, https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.01_REC-272x182.png 272w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h4><strong>Choosing Words<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Language is beautiful because every language all around the world is constantly changing. Language is not set in stone, no country\u2019s lexicon is a one-and-done type deal. Hundreds of years ago English sounded nothing like it does now, and there was a time when modern English didn\u2019t even exist! Much of English as we know and understand it now is the result of <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=Jl3K63Rbygw\"><span style=\"font-weight: 400;\">war and culture-mingling between Britain, France, and Norway.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to remember this because communicating effectively via email or any digital means has two main modes of deliverance, the second we will get into later. However, as you might have guessed, the primary means of digital communication is through words.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our words don\u2019t just have literal dictionary meanings, but they have contextual appropriateness. Certain words have a different emotional weight compared to their synonyms. For example, \u201cHouse\u201d and \u201cHome.\u201d Both describe a place of residence, but \u201chome\u201d carries an infinitely warmer, more comforting connotation, whereas a \u201chouse\u201d is merely a type of building. Or again think of \u201cpenetrate\u201d as opposed to \u201cstab.\u201d There\u2019s a clinical air to the former, while \u201cstab\u201d carries a violent passion with it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember the importance of literal meaning vs connotation. Saying \u201cYou are failing your jobs\u201d is much harsher and more derogatory than \u201cLately we\u2019ve been noticing a discrepancy between projected output and production capabilities.\u201d One blames the staff and paints them as worthless, the other leaves wriggle room for understanding and cohesive development.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-93702 \" src=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.20_REC.png?_t=1701908618\" alt=\"\" width=\"601\" height=\"427\" srcset=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.20_REC.png 761w, https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.20_REC-300x213.png 300w, https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.20_REC-132x94.png 132w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><\/p>\n<h4><strong>The Dreaded Emoji<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Emojis, those little pictures of yellow faces and more that come up in texts, are surprisingly contested in the world of business emailing. They\u2019re also the second major component of modern communication we hinted at earlier. They serve to add clarification and emotional context to a medium like digital communication, and yet they have something of a reputation as being for those who struggle with <\/span><a href=\"https:\/\/www.business.com\/articles\/put-an-emoji-on-it-should-you-use-emojis-in-business-communication\/\"><span style=\"font-weight: 400;\">&#8220;traditional&#8221; communication.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">However, as we stated earlier, language only exists because language constantly evolves. It isn\u2019t solid or eternal and neither are the rules that we bind ourselves to when using it. Language develops around sociocultural trends, tastes, the interactions and inter-breeding across cultures, and the unique inflections gained when expatriates learn other languages. So if we\u2019re going to start criticizing the use of emojis because they aren\u2019t \u201ctraditional\u201d, then maybe we should throw out our laptops and go back to the<\/span><a href=\"https:\/\/itsallgreektoanna.wordpress.com\/2021\/04\/26\/wax-tablets-in-the-ancient-world\/\"><span style=\"font-weight: 400;\"> wax tablets of ancient Greece<\/span><\/a><span style=\"font-weight: 400;\">, or the <\/span><a href=\"https:\/\/www.worldhistory.org\/cuneiform\/\"><span style=\"font-weight: 400;\">clay bricks and cuneiform script of ancient Sumeria<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s examine the following:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Could you tell me how you worked that out?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As opposed to:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Could you tell me how you worked that out? \ud83d\ude00<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the greater context of the full email, the first example <\/span><i><span style=\"font-weight: 400;\">could<\/span><\/i><span style=\"font-weight: 400;\"> be read well, but it could also be read with a passive-aggressive tone. The emoji at the end of the second example instantly gives it more brightness, and dispels any negative connotations to the sentence. Finally, while Emoji\u2019s non-universal nature may present some barrier, most digital communication mediums have one analogue or another for the same emoji, and email accounts on the same intranet will all have access to the same emoji sets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Capping off with the fact that English\u2019s modern Latin alphabet evolved from <\/span><a href=\"https:\/\/earlysemitic.weebly.com\/proto-semitic-alphabet.html\"><span style=\"font-weight: 400;\">Proto-Sinaitic<\/span><\/a> <a href=\"https:\/\/cdn8.openculture.com\/2019\/01\/30210127\/evolution-alphabet.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><span style=\"font-weight: 400;\">pictographic writing systems,<\/span><\/a><span style=\"font-weight: 400;\"> what\u2019s the harm in using pictures now to avoid a conflict of intent and understanding?<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-93701 \" src=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.42_REC.png?_t=1701908614\" alt=\"\" width=\"601\" height=\"337\" srcset=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.42_REC.png 779w, https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.42_REC-300x168.png 300w, https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/24\/2023\/12\/07.12.2023_11.19.42_REC-768x431.png 768w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><\/p>\n<h4><strong>Basic Manners<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">To finish, we\u2019d just like to add a final element of demystification to the whole emailing thing. At the end of the day, emailing is just digital letter writing; and people have been writing letters for centuries. If you want to write good emails just, imagine that the screen is paper and the keyboard a pen. Write a letter. Start with \u201cDear\u201d and then put the name of whoever you\u2019re writing to, <\/span><a href=\"https:\/\/youtu.be\/uwvJWylIRas?si=oMy9sXGOeoRrwnC7\"><span style=\"font-weight: 400;\">be specific, and be polite.<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><strong>\/\/BRANDED CONTENT<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cThat could have been an email.\u201d\u00a0 At some point, we\u2019ve all said that after yet another gratuitous meeting. Often it seems that there is a blurry ground between what requires the personal touch, and what could have just been a group email. Although, email is just another form of communication, which in and of itself [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/timesnewsgroup.com.au\/bendigotimes\/news\/effective-email-etiquette-tips-for-professional-business-communication\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":153,"featured_media":93700,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[7],"tags":[],"post_folder":[],"class_list":["post-93699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Effective Email Etiquette: Tips for Professional Business Communication - Bendigo Times<\/title>\n<meta name=\"description\" content=\"Master the art of effective digital communication with this guide on tone, word choice, emojis, and basic manners. 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