20 years serving the community

IN 2006, a single pharmacy opened in Werribee with a simple idea: local pharmacies can help keep communities healthier by making care easier to access, more affordable and more personal for everyday Australians.

This pharmacy became the first Direct Chemist Outlet.

Two decades later, that same idea still guides everything the team does. From one small store to nearly 150 locations across Australia, the focus hasn’t changed.

It’s about giving customers a place to go for advice, to ask questions and to feel looked after, while keeping prices low and service friendly and personal.

Growing with the community

Direct Chemist Outlet’s growth has been steady and intentional, shaped by the needs of the communities it serves.

Within each store, customers encounter knowledgeable staff who understand the importance of their role, providing both value and professional care across a range of health needs.

Today, Direct Chemist Outlet stands among Australia’s fastest-growing pharmacy networks.

As customer needs change, Direct Chemist Outlet has expanded its services to support a fuller scope of care.

You can now access more help in one place, from everyday health advice to a wider range of pharmacy services, with the confidence that your healthcare professional is trained and qualified.

A word from the founder

Founded by pharmacist Ian Tauman, Direct Chemist Outlet emerged from the recognition that the balance between care and cost in pharmacy had shifted.

This principle underpins a model defined by low pricing, trusted quality products and maintaining a sense of local engagement.

“I wanted to create a pharmacy that could offer both professional healthcare and affordable prices,” Tauman said.

“People should never have to choose between the two. It comes down to people and consistency.

“Every store, every team member, every customer interaction matters. That is what builds trust over time. It is the combination of value, service and range.

“Customers know they can find what they need at a great price while still receiving professional advice and care.