Telstra announces mobile service disruption in Lara

TELSTRA network users in Lara will not be able to use the mobile network from tomorrow (Thursday, February 29) until March 10 during selected hours.

The announcement comes after the telecommunications company was advised a third party will be completing works near its mobile network tower in Lara.

Lara residents and businesses will be unable to get access to the mobile network between the hours of 7am-7pm during the works.

Telstra says that at 7pm each day until March 10, the network will be accessible, and the company will contact affected users advising them of the coming works.

“Landline services, NBN internet services, and mobile coverage from other providers will not be impacted,” Telstra stated.

“Any calls to Triple Zero from a Telstra mobile when the site is off air will automatically be diverted to any working mobile network for connection to emergency services.”

As an interim measure, Telstra is suggesting people in the Lara area to activate wi-fi calling on their phone.

This is a free setting on most popular mobile phones and allows your mobile to use a wi-fi network to make and receive mobile calls.

To find out more, search “Telstra wi-fi calling” or search in your settings icon on your phone.

Many businesses use the Telstra network for their EFTPOS terminals, but Telstra advises this network is operated by financial institutions, not Telstra itself.

Many EFTPOS terminals can also be connected using fixed line or wi-fi/NBN internet connections.

Retailers should contact their bank for more information and details on how to switch between these methods to ensure continuous service.