Your rights

Most of the time, aged care services work well and the people who use them, or are trying to get access to them, are happy with the service they receive.

However, there are times when a problem may arise and people need help to have their concern heard and resolved.

The team at Elder Rights Advocacy (ERA) is here to ensure you and your families and representatives know your aged care rights and how to assert them. They support you to make sure that your voice and opinion is heard, especially when it comes to decisions that affect your life, such as the quality of aged care that you receive.

There are dedicated staff across Geelong, Bellarine and the Surf Coast, and the service is free, confidential and independent of the government and aged care providers.

ERA also delivers information sessions across Victoria to aged care consumers/their families or representatives, aged care staff (residential, community care) and the wider community, including retirement villages and seniors groups, to help people understand their rights and what to do when they are not being met.

If you are beginning to think about using Aged Care programs such as the Commonwealth Home Support Program and Home Care Packages Program, the specialist Aged Care Navigators at ERA can help you understand and navigate the aged care system.

ERA also provides the Community Visitors Scheme, connecting older people receiving aged care with caring, friendly volunteers from the community for friendship and companionship.

To find out more about any of ERA’s services, head to era.asn.au or phone 1800 700 600.