Service to help settle rental disputes quickly

A NEW service will open next week to help Victorian renters and landlords settle common rental disputes without going to a formal hearing.

Rental Dispute Resolution Victoria (RDRV) will start on Monday, providing a free alternative for resolving issues such as bonds, repairs, rent increases and compensation.

Premier Jacinta Allan said the service would ease pressure on the Victorian Civil and Administrative Tribunal (VCAT).

“Renters deserve a quick, fair and free way to deal with disputes – and I’m on their side. Everyone will now have a place to turn to solve common disputes without the hassle and stress of a formal VCAT hearing,” Ms Allan said.

VCAT president Justice Ted Woodward said each application would be case managed to help both parties reach an agreement.

“Each RDRV application will be case managed by a resolution coordinator, who will oversee the case and be the key contact for both parties, from start to finish,” Justice Woodward said.

The service will be based in Melbourne’s CBD with community locations at Oakleigh, Bundoora, Frankston and Bendigo, and can also be used online.

More than 60 per cent of disputes are expected to be resolved through the service.

Consumer Affairs Victoria will continue to provide information for renters and landlords to understand their rights.