HAYMES Paints has received five-star ratings in six categories to take out the 2019 Award for Most Satisfied Customers: Paint from consumer review organisation Canstar Blue.<\/p>\n
The family owned and run business out ranked Dulux, Wattyl, Taubmans and British Paints for the award second year in a row.<\/p>\n
Matthew Haymes, Sales Director, said it was huge win and honour as it comes from people who have used their paints.<\/p>\n
\u201cWe only distribute through our partners in paint specialists and independent hardware stores who are all family businesses, we don\u2019t sell through corporate hardware,\u201d he said.<\/p>\n
\u201cWe spend so much time talking about ourselves but the people who actually sell our products, they played a huge part in achieving this accolade.\u201d<\/p>\n
\u201cUnlike in corporate hardware where a customer might engage with staff who may have been in the garden section one minute or the power tools department the next, the people we work with are specialists.\u201d<\/p>\n
Haymes Paints puts effort into training and product knowledge for its retail partners.<\/p>\n
The company\u2019s training and market sector managers are constantly updating on new products and advising on improvements in washability, durability, and new environmentally better paints.<\/p>\n
\u201cThere is no substitute, whether it be our people or our network partners, for just using the stuff,\u201d Mr Haymes said. \u201cIt gives them the ability to say honestly to a customer \u2018this is what I would recommend\u2019.\u201d<\/p>\n
Mr Haymes, along with his two siblings are the third generation involved in the business.<\/p>\n
When the business started 84 years ago the product range was limited to a heritage colours.<\/p>\n
For the first syndicated colour system, which had over a thousand options, the family chose the names for them.<\/p>\n
\u201cWe sat around the table, I was just old enough to enjoy red wine, and we got the thesaurus and dictionary out, this was before the internet, and came up with the colour names,\u201d he said.<\/p>\n
\u201cYou go forward 25 years and we have a team of colour gurus, who travel the world forecasting the trends and every year we release a new series of colours.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
HAYMES Paints has received five-star ratings in six categories to take out the 2019 Award for Most Satisfied Customers: Paint from consumer review organisation Canstar Blue. The family owned and run business out ranked Dulux, Wattyl, Taubmans and British Paints for the award second year in a row. Matthew Haymes, Sales Director, said it was […]<\/p>\n