{"id":69444,"date":"2020-06-24T04:55:37","date_gmt":"2020-06-23T18:55:37","guid":{"rendered":"https:\/\/timesnewsgroup.com.au\/goldenplains\/?p=69444"},"modified":"2020-06-21T15:48:57","modified_gmt":"2020-06-21T05:48:57","slug":"volunteers-needed-for-unprecedented-call-rates","status":"publish","type":"post","link":"https:\/\/timesnewsgroup.com.au\/goldenplains\/news\/volunteers-needed-for-unprecedented-call-rates\/","title":{"rendered":"Volunteers needed for unprecedented call rates"},"content":{"rendered":"

LIFELINE Ballarat are making a final call for expressions of interest to become crisis support counsellors, reflecting the community\u2019s diverse backgrounds and experiences over the phone.<\/p>\n

The local call centre now has 55 active volunteers, from youths to 80 years old, listening to those calling in with personal crises surrounding anxiety, depression, suicide, isolation, grief, addictions, family breakdowns, or finances.<\/p>\n

But program manager, Jodie Van Schie said her team needs more help to respond to current unprecedented call rates.<\/p>\n

\u201cIn Ballarat, our calls have increased by 25 per cent. We\u2019re now receiving more than 900 calls a month. We answer calls from any state or region in Australia,\u201d she said.<\/p>\n

\u201cWe\u2019re looking to recruit at least another 10 to 15 crisis supporters. They\u2019ve really stepped up in the last few months, assisted us in reaching an all-time call answer rate of 95.62 per cent in May.\u201d<\/p>\n

During a Lifeline shift, volunteers head into the phone room, log in, report to their in-shift supervisor, receive calls for two to four hours, then have a \u201cvital\u201d debrief with their supervisor once they log off so they\u2019re also supported in case of \u201cvicarious trauma.\u201d<\/p>\n

Crisis supporter, Kaye Bennett has volunteered for 11 years.<\/p>\n

\u201cIt\u2019s satisfying and fulfilling to be there for someone who needs someone to talk to,\u201d she said.<\/p>\n

\u201cGive it a go. It\u2019s not easy, it takes time, but the rewards are great. If you can just help one person, it\u2019s heart-warming.\u201d<\/p>\n

Applications close this Friday, 26 June. Visit lifeline.org.au\/ballarat\/lifeline-ballarat-home<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

LIFELINE Ballarat are making a final call for expressions of interest to become crisis support counsellors, reflecting the community\u2019s diverse backgrounds and experiences over the phone. The local call centre now has 55 active volunteers, from youths to 80 years old, listening to those calling in with personal crises surrounding anxiety, depression, suicide, isolation, grief, […]<\/p>\n

Read More…<\/a><\/p>\n","protected":false},"author":139,"featured_media":69445,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[7],"tags":[],"post_folder":[],"class_list":["post-69444","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nVolunteers needed for unprecedented call rates - Golden Plains Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timesnewsgroup.com.au\/goldenplains\/news\/volunteers-needed-for-unprecedented-call-rates\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Volunteers needed for unprecedented call rates - Golden Plains Times\" \/>\n<meta property=\"og:description\" content=\"LIFELINE Ballarat are making a final call for expressions of interest to become crisis support counsellors, reflecting the community\u2019s diverse backgrounds and experiences over the phone. 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