Care Pathway Navigators: a personalised approach to care

CARE Pathway Navigators is not your typical Aged Care, NDIS, or DVA service provider. At the heart of what we do is a commitment to a personalised, client-focused journey. Our highest value lies in tailoring our support to meet the unique needs of each individual we assist.

We take pride in walking alongside you every step of the way – advocating, supporting, guiding, planning, monitoring, reviewing, communicating, and providing meaningful feedback throughout the process.

Based in Bendigo, we proudly serve clients across rural and regional Victoria. Whether face-to-face, over the phone, or through digital platforms like Zoom, we’re here to ensure your experience is as seamless and supportive as possible.

A Personalised and Proactive Approach

At Care Pathway Navigators, our role is to ensure your journey through the Aged Care, NDIS, or DVA system is guided with compassion, clarity, and advocacy. Here’s how we personalise your experience:

Advocacy: We take the time to understand your individual needs and the daily challenges you face, ensuring your voice is heard and your circumstances are represented accurately.

Support: We keep you informed at every stage of your funding application and include your carer or chosen support person in the process, ensuring a collaborative and transparent experience.

Guidance: We present all available options, empowering you to make informed decisions that best suit your personal circumstances.

Individualised Planning: We develop tailored care plans that clearly reflect your clinical needs and personal goals.

Ongoing Monitoring: We track each step of your journey and provide regular updates so you always know where things stand.

Regular Reviews: Once your services are in place, we conduct consistent reviews to ensure you are satisfied with your providers and that services are being delivered in alignment with your care plan.

Flexible Communication: Whether it’s phone calls, face-to-face meetings, FaceTime, or another method that suits your comfort level, we communicate in a way that works best for you.

Feedback and Inclusion: With your consent, we provide updates and feedback to your family members, carers, or anyone else you wish to include in your care journey.