{"version":"1.0","provider_name":"Surf Coast Times","provider_url":"https:\/\/timesnewsgroup.com.au\/surfcoasttimes","title":"Councils urged to be honest in handling complaints - Surf Coast Times","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"XcPoGf1Me7\"><a href=\"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/councils-complaints\/\">Councils urged to be honest in handling complaints<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/councils-complaints\/embed\/#?secret=XcPoGf1Me7\" width=\"600\" height=\"338\" title=\"&#8220;Councils urged to be honest in handling complaints&#8221; &#8212; Surf Coast Times\" data-secret=\"XcPoGf1Me7\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/2\/2019\/10\/IMG_4878_28385-e1574210615338.jpg","thumbnail_width":890,"thumbnail_height":593,"description":"A RECENT report by the Victorian Ombudsman revealed many councils in the state are being too narrow with their definition of complaints. Victorian Ombudsman Deborah Glass surveyed 79 Victorian councils, including the Surf Coast Shire. Ms Glass said she believed many councils were bending definitions to avoid criticism, and that the number of complaints councils [...]Read More..."}