{"version":"1.0","provider_name":"Surf Coast Times","provider_url":"https:\/\/timesnewsgroup.com.au\/surfcoasttimes","title":"Council pleased with progress on complaints - Surf Coast Times","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"dHV8b25KqR\"><a href=\"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/progress-on-complaints\/\">Council pleased with progress on complaints<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/progress-on-complaints\/embed\/#?secret=dHV8b25KqR\" width=\"600\" height=\"338\" title=\"&#8220;Council pleased with progress on complaints&#8221; &#8212; Surf Coast Times\" data-secret=\"dHV8b25KqR\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/2\/2020\/03\/purpke-bin-e1583216439455.jpg","thumbnail_width":1000,"thumbnail_height":750,"description":"SURF Coast Shire councillors are optimistic about the council&#8217;s changes in handling complaints and requests for services. In October last year, Victorian Ombudsman Deborah Glass surveyed 79 Victorian councils and was critical of the way many councils appeared to be incorrectly labelling &#8220;complaints&#8221; as &#8220;requests for service&#8221;. The Surf Coast Shire Council reported 74 complaints [...]Read More..."}