	{"id":71468,"date":"2022-06-14T04:00:52","date_gmt":"2022-06-13T18:00:52","guid":{"rendered":"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/?p=71468"},"modified":"2022-06-14T04:00:52","modified_gmt":"2022-06-13T18:00:52","slug":"lifeline-unveils-mckillop-street-upgrade","status":"publish","type":"post","link":"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/lifeline-unveils-mckillop-street-upgrade\/","title":{"rendered":"Lifeline unveils McKillop Street upgrade"},"content":{"rendered":"<p>INDIVIDUALS suffering from mental health issues can now expect more help as Geelong\u2019s Lifeline Crisis Support centre has become Lifeline\u2019s largest call centre nationwide following its recent refurbishment.<\/p>\n<p>Lifeline\u2019s general manager of Victoria Jason Doherty said the refurbishment has increased the centre\u2019s call-taker capacity to 13 with new and improved facilities and amenities completing the McKillop Street location\u2019s capabilities.<\/p>\n<p>\u201cThis building has been here since 1979 I believe, so it\u2019s has been here a long time,\u201d Mr Doherty said.<\/p>\n<p>\u201cThe building had been maintained pretty well before Lifeline moved in, but the layout of the facility was never going to allow us to be any bigger than accommodating more than six phones, which is what our capacity was before.<\/p>\n<p>\u201cSo, Lifeline determined that if we wanted to improve not just the outcomes of more help-seekers, but also improve the opportunities for people to come and volunteer.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_30038\" aria-describedby=\"caption-attachment-30038\" style=\"width: 694px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30038\" src=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/3\/2022\/06\/IMG_2787_85925.jpg\" alt=\"\" width=\"694\" height=\"463\" \/><figcaption id=\"caption-attachment-30038\" class=\"wp-caption-text\">A peek into the Ian Taylor Boardroom.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>Despite coming out of a pandemic, Mr Doherty stated call numbers as a whole are not declining.<\/p>\n<p>\u201cPeople are starting to realise that they can call Lifeline about anything now, and I think there used to be a thought process where people could only ring Lifeline when they were suicidal,\u201d Mr Doherty said.<\/p>\n<p>\u201cThat is just not the case, only about 30 per cent of the calls are suicide related, the rest are involved with homelessness, isolation, domestic violence, and cost of living pressures to name a few.<\/p>\n<p>\u201cPeople have called us during the pandemic because of other things, so now there is more of an understanding they can ring us at any time about anything.<\/p>\n<p>\u201cThe definition of crisis is different for everybody, that\u2019s the key.\u201d<\/p>\n<p>Lifeline\u2019s Geelong Crisis Support Centre has also upgraded its boardroom named after Ian Taylor, who previously served as chairman and treasurer at Lifeline Geelong.<\/p>\n<p>The refurbished centre\u2019s callroom is named after former president of then-called Lifeline Geelong-Barwon Joe Crosbie.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_30038\" aria-describedby=\"caption-attachment-30038\" style=\"width: 702px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-30038\" src=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/3\/2022\/06\/IMG_2803_54082.jpg\" alt=\"\" width=\"702\" height=\"468\" \/><figcaption id=\"caption-attachment-30038\" class=\"wp-caption-text\">The Joe Crosbie Call Centre can now hold up to 12 active call-takers, doubling its original amount.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>Mr Doherty said the centre had previously answered 85 per cent of all calls that go through to Lifeline and admitted that there is still a gap that needs to be filled.<\/p>\n<p>He hopes the recent refurbishment can assist in mitigating the issue.<\/p>\n<p>Lifeline Geelong maintains a close relationship with Deakin University which provides a productive avenue for recruiting volunteers, however, Mr Doherty encourages anyone who wants to help to jump aboard.<\/p>\n<p>If you need help, phone Lifeline Australia on 13 11 14, headspace on 1800 650 890 or Beyond Blue on 1300 224 636.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>INDIVIDUALS suffering from mental health issues can now expect more help as Geelong\u2019s Lifeline Crisis Support centre has become Lifeline\u2019s largest call centre nationwide following its recent refurbishment. Lifeline\u2019s general manager of Victoria Jason Doherty said the refurbishment has increased the centre\u2019s call-taker capacity to 13 with new and improved facilities and amenities completing the [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/lifeline-unveils-mckillop-street-upgrade\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":191,"featured_media":71469,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[7],"tags":[],"post_folder":[],"class_list":["post-71468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lifeline unveils McKillop Street upgrade - Surf Coast Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/lifeline-unveils-mckillop-street-upgrade\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lifeline unveils McKillop Street upgrade - Surf Coast Times\" \/>\n<meta property=\"og:description\" content=\"INDIVIDUALS suffering from mental health issues can now expect more help as Geelong\u2019s Lifeline Crisis Support centre has become Lifeline\u2019s largest call centre nationwide following its recent refurbishment. Lifeline\u2019s general manager of Victoria Jason Doherty said the refurbishment has increased the centre\u2019s call-taker capacity to 13 with new and improved facilities and amenities completing the [...]Read More...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/timesnewsgroup.com.au\/surfcoasttimes\/news\/lifeline-unveils-mckillop-street-upgrade\/\" \/>\n<meta property=\"og:site_name\" content=\"Surf Coast Times\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-13T18:00:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.timesnewsgroup.com.au\/prod\/uploads\/sites\/2\/2022\/06\/Lifeline-Centre-Final.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Vinnie van Oorschot\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinnie van Oorschot\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/\"},\"author\":{\"name\":\"Vinnie van Oorschot\",\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/#\\\/schema\\\/person\\\/c27fba79ad4a3b2b6d12f386207b3fce\"},\"headline\":\"Lifeline unveils McKillop Street upgrade\",\"datePublished\":\"2022-06-13T18:00:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/\"},\"wordCount\":451,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/static.timesnewsgroup.com.au\\\/prod\\\/uploads\\\/sites\\\/2\\\/2022\\\/06\\\/Lifeline-Centre-Final.png\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/\",\"url\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/\",\"name\":\"Lifeline unveils McKillop Street upgrade - Surf Coast Times\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/static.timesnewsgroup.com.au\\\/prod\\\/uploads\\\/sites\\\/2\\\/2022\\\/06\\\/Lifeline-Centre-Final.png\",\"datePublished\":\"2022-06-13T18:00:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/timesnewsgroup.com.au\\\/surfcoasttimes\\\/news\\\/lifeline-unveils-mckillop-street-upgrade\\\/#primaryimage\",\"url\":\"https:\\\/\\\/static.timesnewsgroup.com.au\\\/prod\\\/uploads\\\/sites\\\/2\\\/2022\\\/06\\\/Lifeline-Centre-Final.png\",\"contentUrl\":\"https:\\\/\\\/static.timesnewsgroup.com.au\\\/prod\\\/uploads\\\/sites\\\/2\\\/2022\\\/06\\\/Lifeline-Centre-Final.png\",\"width\":1200,\"height\":630,\"caption\":\"Lifeline general manager Jason Doherty out front of the newly refurbished Geelong Crisis Support Centre. 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