Community satisfaction survey

By Lachlan Ellis

A statewide survey has been commissioned to gauge community satisfaction with their local councils, with calls to be made to Moorabool households until mid-March.

Households across the Shire may receive a call from an independent market research agency, National Field Services, who are conducting the survey on behalf of Council.

The survey has been designed to assess the performance of Moorabool Shire Council across a range of measures, to identify ways to provide improvement or more effective service delivery to residents.

Moorabool Shire Mayor Cr Ward said the survey would help influence Council’s plans moving forward.

“The community satisfaction survey results provide a high-level snapshot of community perceptions on how Council is performing across a range of areas. This feedback is one of a number of community consultation activities used to inform annual business planning and service reviews in line with our Customer Service Charter, Community Engagement Policy and other key documents,” Cr Ward told the Moorabool News.

“The majority of Victoria’s 79 councils participate in the survey – in 2022, 67 councils took part. It covers council’s overall performance, community consultation and engagement, customer service, and overall council direction.”

Details and individual responses provided during the survey are confidential. Only the overall results are shared with Council.

For any questions, get in touch with Customer Service on 5366 7100.