Cutting even more red tape for renters

Minister for Consumer Affairs, Gaming and Liquor Regulation Melissa Horne

The Andrews Labor Government is making it easier for renters to reclaim their bond money with an overhaul of
the Residential Tenancies Bond Authority (RTBA) online system.

The $9 million upgrade for the new system will include an important update to allow renters to pay their bond
money directly to the RTBA, giving them peace of mind that their money is held securely.

Minister Horne said these important changes are another way “we’re making renting fairer and easier for all Victorians.”

“We know that dealing with rental bonds can be challenging and inconvenient – we’re fixing that to make the
process better for everyone involved,” she said.

Currently, renters must submit their bond to their rental provider or real estate agent, meaning the responsibility of lodging the bond sits largely with the rental provider. Giving renters the option to submit their bond directly will simplify the process and cut red tape for renters, rental providers and property managers.

The online system will also be integrated with Service Victoria identity verification and seamlessly process bond
repayments and bond loans.

Verifying users online means they can change their bond details and claim their bonds without the need for paper
forms and signatures.

Integration with the systems used by real estate agents will also make the bond process easier for these
businesses, allowing for faster lodgements, transfers and claims.

Updating to a more modern system will also result in long-term financial benefits, with savings of $3.5 million a
year in operational costs over five years.

Reforms introduced in March 2021 mean renters can now apply directly to the RTBA to have all or part of their
bond released without needing to wait for the rental provider or agent to lodge their bond claim.

This means renters are able to make a claim for their bond claim without their rental provider’s agreement. Once
this occurs, the RTBA alerts the rental provider and other co-renters to the renter’s claim, giving them 14 days to dispute it.

Nearly 15,000 bond claims have been initiated by a renter since this new law came in, with more than half paid
out directly to the renter.

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