Flood-affected Victorians urged to use virtual care

As severe weather and flooding impacts parts of the state, Ambulance Victoria is asking impacted residents to save Triple Zero (000) for emergencies, and be aware of the alternative care pathways available.

Flood warnings and advice messages are currently in place and impacted residents are being asked to stay indoors and not enter floodwater.

Ambulance Victoria’s Director Emergency Management, Justin Dunlop, said AV was continuing to provide lifesaving care and response to patients in impacted areas, and road ambulances will respond when road access is safe and available.

“However, access to some areas have been significantly impacted by floodwaters and AV is working closely with partner agencies to ensure response to difficult-to-access patients,” Mr Dunlop said.

“If you require less-urgent care and are located within the flood zone, familiarise yourself with the care pathways available to you in your own home, such as Victorian Virtual Emergency Department (VVED) and NURSE-ON-CALL (1300 60 60 24).”

VVED is a free service that can treat non-life-threatening emergencies virtually, with no need to attend an emergency department and NURSE-ON-CALL is a free service that puts you in contact with a registered nurse for professional health advice.

“If you must travel – plan your trip, have an alternative route and do not attempt to drive through floodwater.” Mr Dunlop said.

Know your flood risk and seek out your local flood guide through the VICSES website at www.ses.vic.gov.au and download the VicEmergency app or visit the website for the latest information.