Water meters to go digital

Over the next three years, more than 75,000 existing water meters will be upgraded to digital meters.

Central Highlands Water (CHW) has announced a 10-year partnership with SUEZ to deliver digital water meters to the region. Through the availability of near real-time data, customers will be better equipped to manage their water usage, identify leaks and potentially save money on their bills.

CHW’s Managing Director, Jeff Haydon, said they are focused on continuing their digital transformation journey to support the best outcomes for their customers and community.

“Introducing digital metering to our water network will revolutionise the way we work, delivering a large number of benefits to our community and importantly improving our customers’ experience,” he said.

“The upgraded digital water meters will empower customers with the ability to monitor their water usage digitally. This can assist with leak detection and to identify areas where water can be saved, resulting in a lower water bill.”

Extensive engagement with CHW customers highlighted strong support for the move toward digital metering and the subsequent access to online service usage information.

This will also offer a host of safety and environmental improvements to CHW’s meter reading team including avoiding the need to access customers’ properties, reducing long-distance road travel that saves on fuel, lowering emissions and decreasing exposure to wildlife.

Digital water meters will also simplify the process for those moving house, removing the need for a manual special meter read.

CHW’s service region is experiencing significant population growth, resulting in an increased demand in water services for both residential and business customers. As well as planning for the region’s future water needs, CHW, through the digital water meter project and other initiatives, is preparing and adapting to a change in climate that may result in longer, drier periods and less reliable rainfall.

Customers are encouraged to visit the CHW website for more information.

CHW’s digital water meter project will be delivered at no additional cost to customers, with installation scheduled to begin in late 2023.

For more information visit www.chw.net.au.