GBEA winner – Customer Service Award – Pet’s Country Club

Every animal that stays at Pets Country Club receives VIP (Very Important Pet) treatment.

The family-run business, situated on a five-acre purpose-built property at Elcho Park in Lara, provides overnight accommodation and day care for cats and dogs.

The business’s top priority is the happiness and wellbeing of all pets in its care, with robust hygiene protocols, 24-hour surveillance, daily health assessments and suites designed for comfort ensuring peace of mind for owners.

A wide variety of open spaces, amenities and enriching activities – from luxury suites furnished with flat-screen televisions to Australia’s first Splash Park made for dogs – keep its guests engaged, while relaxing music helps to ease anxiety and provide entertainment.

With the understanding that every pet has a unique personality and requires different types of interaction, owners are able to request additional custom-designed activities, tailored to their pet’s needs, including one-on-one play sessions and therapy massages.

Pets Country Club only supplies its guests with premium quality food with no additives or preservatives and boasts resort-styled luxury accommodation that exceeds industry codes for suite size, ventilation and security.

A key point of difference to its competitors, Pets Country Club also caters to other small domestic animals, such as ferrets, rabbits and birds.

Established in 1996 and deeply rooted within the community it serves, Pets Country Club has forged a strong reputation for providing diligent, personalised and high-quality care across its full range of hotel services.

It’s a reputation that ensures its clients return time and time again.

A first-time entrant to the Geelong Business Excellence Awards, Pets Country Club is the recipient of the Customer Service Award, sponsored by Spirit Super.

The award celebrates a business that has demonstrated a high standard of customer service using resources to maximum efficiency while consistently looking to improve.

Pets Country Club was also shortlisted by the judging panel for four other awards this year, including the sustainable, health and wellbeing promoting, inclusive and accessible, and safe and healthy categories.

Judge Peter Temple said Pets Country Club’s win in this year’s Geelong Business Excellence Awards is well-deserved.

“Pets Country Club understand that their customers are both their furry guests and their human friends,” Mr Temple said.

“They go well beyond the bounds of their industry’s customer service standards to ensure that both pets and people are cared for, happy, calm and content.

“With a state-of-the-art water park, luxury retreats, excellent meals, group exercise sessions, health check-ups, one-on-one snuggle time, and relaxing music flowing in the background, who wouldn’t want to be a guest at the Pets Country Club?”

To find out more, head to Pets Country Club.

Sponsored by Spirit Super.

Spirit Super is a profit-for-members industry superfund with a mission to help hard-working Australians embrace the possibilities of super as they work towards the future they want.

It is the trusted super provider for more than 85,000 Australian employees, with approximately $29 billion funds under management, and offers low fees, free advice and a focus on competitive investment returns.

Spirit Super also empowers employers by providing the tools and support they need to manage their super obligations, giving them more time to focus on growing their business.

No matter the individual’s life stage or retirement goals, Spirit Super takes great pride in offering excellent service and is this year’s sponsor of the Customer Service Award.

Spirit Super is passionate about supporting its members and the communities they live in, and proudly supports not-for-profit and community organisations dedicated to creating thriving communities through financial education, road safety awareness, health support, innovation and economic development.

Spirit Super