Switching care providers could be the best move for your wellbeing

FOR many older Australians, remaining at home for as long as possible is more than a preference. It is essential to maintaining independence, comfort and connection to community.

Yet navigating the aged care system can often feel overwhelming, particularly when people are unsure whether they’re receiving the level of support they truly need.

For Right at Home Geelong owners and registered nurses, Edwina Hill and Lacey McKenna, helping people remain safe, independent and connected at home is deeply personal.

Both long-term Geelong locals, Edwina and Lacey bring more than 40 combined years of healthcare experience to the local community and are passionate about delivering compassionate, personalised support that evolves alongside people’s changing needs.

“We understand how confusing the aged care system can feel for families,” Lacey said. “People often don’t realise they can switch providers if they feel unsupported or if their care needs have changed.”

As care needs change over time, older Australians deserve services that adapt with them.

Whether it’s help around the home, personal care, companionship, nursing support or specialised dementia care, having responsive and flexible in-home care can help people continue living safely and confidently in familiar surroundings.

Right at Home care begins with understanding the individual

Edwina said one of the biggest challenges for families is understanding how to access and navigate support services available through government-funded programs such as Support at Home.

“We take the time to guide people through every step – from the initial conversation through to care planning and ongoing support,” she said.

“Every person’s situation is different, so care should never feel like one-size-fits-all.”

Right at Home conducts a free initial consultation to review both immediate and future needs.

Every in-home care participant – whether funded privately or by government – receives a personalised care approach tailored to their unique circumstances, goals and preferences.

Services are designed to evolve as needs change, ensuring continuity of care and peace of mind for both participants and their families.

Choosing the right provider matters

Importantly, you are not locked into one provider.

The Australian government supports consumer choice, meaning you can change providers if you’re unhappy with the quality of care or feel another organisation may be a better fit.

In many cases, the process can be arranged with minimal disruption to services.

Finding the right support can make a significant difference to your quality of life.

Families should look for experienced and qualified carers, responsive communication and consistency. Having a dedicated care team that genuinely listens and responds can make all the difference.

For families in Geelong exploring aged care options, now is the time to ask an important question: is your current care provider truly supporting your needs?

Switching care providers can be the first step towards better care, greater confidence and a better quality of life at home.

Call Edwina and Lacey today to start the conversation on 03 5213 2956.

This article is general information only and does not constitute medical, legal or financial advice. Please obtain your own advice for your circumstances. Right at Home does not accept liability for reliance on this information. Any examples are illustrative only. Services are subject to availability and eligibility. For help about your care needs, contact your local Right at Home office.

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