One of the best in the business

FOR more than 30 years, Deb Castignani has been the cheerful, familiar face at Coles Mount Gambier, known for her genuine care and the way she makes every customer feel valued.

This Christmas, Deb has been recognised as one of the top three Coles team members nationwide, as voted by her loyal customers.

A born and bred local, Deb said the community had become a big part of her life, and she takes pride in connecting with customers face to face.

“Ironically, I’m not an outgoing person, but at work I come out of my shell,” Deb said. “Being friendly, helpful, and having patience are the qualities I think are most important and what I try to be to every customer that comes through.”

Deb was one of 12 of the most popular Coles team members across the country being celebrated this Christmas for putting the ‘super’ in supermarket with their stellar service, daily dedication and community commitment.

“I began my journey with Coles at just 15, encouraged by my mum who dropped me off to my first interview,” Deb said. “That moment was the start of a 33-year career, and the reason I’ve stayed so long is simple, I love my job.

“Receiving this recognition and reading the compliments from my customers was my favourite part, it really means a lot.”

Customers from South Australia submitted 7650 compliments through TellColes—Coles’ national customer feedback platform where shoppers can recognise outstanding team members.

Shoppers described Deb as ‘always cheerful, extra helpful and friendly’ and say she ‘goes above and beyond’ to brighten their day.

“I love talking to people and being in customer service, I have a daily opportunity to connect with people from all walks of life,” Deb said. “There’s an older lady who regularly comes in, and I always make sure to put through her groceries.

“We chat and from experience with my own grandparents, I know that this simple connection can be really important to the elderly.

“Being someone the community can rely on for a friendly conversation is incredibly rewarding, especially for those who might need it most.

“It’s those moments of genuine connection that have made it so easy to stay, year after year. Knowing I can put a smile on someone’s face motivates me every day.”

Coles marked the team members’ achievements with in-store celebrations, presenting each winner with a trophy and keepsake book containing heartfelt customer feedback from the year.

Coles executive general manager supermarket operations Martin Smithson said the 12 Team Members of Christmas initiative reflected the pride Coles takes in its people.

“Our team members are the face of Coles, the heart of what we do, and a valued part of communities across Australia,” he said. “These 12 team members exemplify the very best of customer service and this initiative allows us to celebrate their commitment and show our gratitude. The festive season is the perfect time to do that.”

Deb was one of two South Australian based employees to make the coveted list.

“It’s so important to acknowledge customers and connect with them face-to-face, to make them feel valued and seen,” she said. “It’s nice to be recognised, but I’m really just being me and trying to help the community I love.”

Coles employs more than 115,000 team members nationally, making it one of the largest employers in the country.

TellColes is a national customer feedback platform where shoppers can recognise outstanding team members who’ve made their experience special.

Customers can submit compliments at www.tellcoles.com.au or provide feedback through Coles Customer Care at www.coles.com.au/customer-care.

DEB’S CUSTOMER FEEDBACK:

• Deb in the quick self serve area is always cheerful, extra helpful and friendly. Makes your day when you go shopping – she goes above and beyond.

• Deb ALWAYS greets you with a smile and a hello. She always asks how the day is going and we always leave with a smile on our faces after seeing them.

• Deborah is a genuine person. She is multi-talented and I think what I like the most about her is that she always makes me feel like somebody. It’s really nice.