Communication: the human connection

MOST people have sat in a public space and done some people watching. People waiting for coffee, waiting for a train, waiting in line to use the self-serve checkout. What do they all usually have in common? A phone.

Communication surrounds us; people are bombarded with messages everywhere they go.

Even when filling up the car with petrol, a TV screen and video advertisement plays, enticing people to watch and listen.

There are now so many ways to communicate, and everyone has their own preferences when connecting with the world.

While in some arenas it is apparent the old face-to-face ways are being replaced by new faceless automation, that is not always the case.

Commencing in 1883, Tuckers Funeral and Bereavement Service has assisted generations of families across the region, providing personalised support at a time when good communication is so important.

Now, 143 years later, Tuckers continues to embrace change while holding onto its foundational values and beliefs by providing support before, during and after the loss of a loved one, as well as utilising a variety of communication options.

 

At the time of loss and when making funeral arrangements, a funeral director gathers a lot of information from the family and then responds with personalised guidance and assistance.

A face-to-face meeting in one of Tuckers’ arrangement spaces is offered first.

It is crucial that the exchange of information happens in a thorough, easy-to-understand and respectful way.

Sometimes a face-to-face meeting is not the best option for family members, so video calls over mobile phones and computers are more appropriate.

Often during arrangements, several communication methods are used simultaneously so that everyone can contribute and be part of the conversation.

Even paperwork can be signed electronically now.

Tuckers offers three convenient locations for people to meet and receive the support they need, in Geelong West, Grovedale and Torquay.

These contemporary meeting spaces are designed to provide a secluded and reflective environment away from the family home, where people, callers and distractions may be present.

Touches like these are part of Tuckers’ care and commitment to those experiencing the loss of a loved one.

If this article has prompted further thought or raised a question, contact Tuckers on (03) 5221 4788.

Alternatively, email [email protected] or visit tuckers.com.au and click ‘Contact Us’.

//SPONSORED CONTENT