Experienced care in a new aged care era

THE Support at Home program has now commenced, marking an important new phase in aged care for older Australians.While the change brings positive opportunities for more tailored care and support, Aunty Grace understands that for many clients and families there can be a lot to unpack, especially when it comes to funding streams, balances, budgeting, and what it means for day-to-day services at home.

Aunty Grace’s focus is simple: making Support at Home easy, clear and reassuring for the people the team supports across Geelong and the Bellarine.

That approach reflects what Aunty Grace has always been about.

The team is not just here to deliver services. They’re here to deliver care that feels personal, steady and genuinely connected.

It’s why Aunty Grace’s clients and families value the continuity of its dedicated care team, including its care partners who regularly check in, guide care planning and make sure you feel supported and informed as your needs evolve.

Aunty Grace believes great care is about more than what happens in the home. It’s about how you feel.

Feeling known, included and connected matters just as much as practical support, which is why Aunty Grace values genuine community connection through its client get-togethers, catch-ups and regular newsletter updates.

These moments create familiarity, friendships and reassurance, reminding Aunty Grace’s clients they are part of the family.

Many of Aunty Grace’s clients also use their supports to stay engaged in the communities they already belong to, whether that’s transport to the local bowls club, a visit to the library, meeting friends for coffee, or attending appointments and social groups.

Whatever it looks like for you, Aunty Grace’s role is to help you keep doing the things that bring meaning and joy to everyday life.

The team also takes a holistic approach to support. They work with dementia support services and trusted local partnerships to ensure clients and families have access to the right guidance, resources and pathways, at the right time.

This strengthens care planning and provides confidence that you are not navigating your aged care journey alone.

With Support at Home now in place, Aunty Grace’s commitment remains to clear communication and complete transparency.

Through regular updates and access to the client portal, clients can see what services and supports are scheduled, and how funding is tracking across every funding type.

Aunty Grace provides easy-to-understand monthly statements, up-to-date balances, and accurate budgeting so you can plan ahead, make informed decisions and maximise your funding.

Most importantly, the team hasn’t changed what makes Aunty Grace a better choice for care and support at home: its dedicated team, genuine communication and commitment to making every client feel right at home. Aunty Grace is proud to care, proud to support and proud to belong to this community.

Have a conversation with the team about how they can support you to live well,your way.

Aunty Grace is not just a care provider, the team is your partner in care and in community.

For better care and support at home, phone 1300 010 801 or head to auntygrace.com.au

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