Reforms to improve non-emergency patient transport

VICTORIA’S non-emergency patient transport (NEPT) sector will undergo reforms to improve access, efficiency, and patient experience, with demand now at 400,000 transports annually.

The state government announced the changes following a review by Melton MP and former paramedic Steve McGhie, which identified the need for better integration with the health system, improved workforce conditions, and stronger governance.

Ambulance Services Minister Mary-Anne Thomas said the reforms would strengthen service delivery while supporting the workforce.

“NEPT services play a fundamental role in supporting the health needs of Victorians – that is why we are strengthening its delivery, to improve access, patient experience and support the highly skilled workforce.”

“Demand for both ambulances and NEPT services remain high across our state.”

Private providers will continue operating but must meet new targets, including reducing workforce casualisation by 2027-28.

HealthShare Victoria will streamline service procurement to minimise disruptions to planned patient transports and keep paramedics available for emergencies.

McGhie said the review was an opportunity to improve NEPT for all Victorians.

“It was an honour to lead this review and consult with the entire sector and health services, to learn what works well and where we can make improvements, so we can ensure Victorians have the high-quality, well-resourced NEPT service they deserve.”

The Victorian government provides $173 million annually for NEPT services, with further reforms under consideration.