Solar door sales ban

LOCKDOWN or not, door-to-door solar power sales have been banned across Victoria to protect residents from dodgy tactics.

Door-knocking bans have been in place throughout COVID-19 restrictions and will continue to apply to solar programs after restrictions lift.

Solar Homes Minister Lily D’Ambrosio said the ban applied to all businesses participating in Solar Victoria programs but would not affect consumer access to solar systems.

Solar Victoria engaged with peak bodies and retailers on the proposed ban and industry strongly supported the new regulation, with four-months’ notice provided before it officially started this month.

“Industry has worked with us on this ban and has already proven highly adaptable, continuing to grow without the need for this kind selling tactic,” Ms D’Ambrosio said.

“This is about protecting customers from high pressure sales tactics and dodgy behaviour.

“If installers or retailers fail to meet expected standards, we will not hesitate to remove them from the program.”

The state government is encouraging local residents to stay informed about their consumer rights and to report dodgy behaviour or safety concerns.

Government solar programs will only involve accredited, approved retailers and products in any installation, installers must undertake mandatory training and an independent inspector needs to sign off on system safety.

Dodgy sales concerns can be reported to Consumer Affairs Victoria.