TIO launches new website

THE Telecommunications Industry Ombudsman (TIO) has launched a new brand and website, and says the changes will provide a fair, independent and accessible dispute resolution service for consumers and the telecommunications industry that complies with the benchmarks for industry-based customer Dispute Resolution.

The new brand and logo are designed to unify the TIO’s diverse stakeholder community and represent all parties in the complaint resolution process.

The new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

The website will also improve the way phone and internet providers access information on complaints and online training.

“The new brand represents the warm, professional and approachable service we provide,” Ombudsman Judi Jones said.

“The improved accessibility of the website makes it easy for a consumer to make a complaint and provides clear information to help consumers and providers understand processes, policies and common outcomes.”

“The development of this brand has been a journey of reflection: Where have we come from as an organisation? How do we want to be perceived? It’s about providing a dispute resolution service for all.”

Head to the new Telecommunications Industry Ombudsman website at tio.com.au.