The business we chose to build

FOR Jade Taylor, business has never been just about profit. It has always been about people.

As the CEO and Founder of Sistability, she has built a Northern NSW social enterprise that goes far beyond cleaning. What began as a practical NDIS cleaning service has grown into a frontline support network for older Australians and people living with disability.

“I kept noticing the same gap,” Jade says. “There were cleaning companies. There were care providers. But there wasn’t anyone bridging the space in between – someone who understood environmental risk, dignity, and advocacy all at once.”

Sistability was created to fill that space.

The team works alongside aged care clients, Support At Home participants and disability clients, providing specialised cleaning and in-home services – particularly in complex environments where safety and dignity have deteriorated.

Over time, another pattern became clear.

“On paper, support was there,” Jade explains. “But inside the home, the reality was often different.”

Through feedback from her field team, Jade began to see how often clients were technically funded yet still vulnerable – homes declining quietly, risks unreported and families assuming everything was under control because services were listed in a plan.

“There were homes that told a story no report ever could,” she says. “Isolation. Health decline. Families stretched thin.”

That insight shifted Sistability from being a service provider to being an advocate.

“Often our team are the only professionals physically entering the clients’ homes each week. If they see something that isn’t right, we don’t ignore it. We escalate it. We push for additional support.”

Recognising that many families were also overwhelmed navigating My Aged Care and Support At Home processes (previously Home Care Packages), Jade expanded the business to include Aged Care Navigation and Support At Home Coordination – building practical pathways so people could secure the help they were entitled to.

“As a mother, you don’t wait for things to spiral before you act. You step in early. You protect. That mindset carries into how I lead.”

Being a regional business owner has shaped that leadership too.

“In smaller communities, services aren’t abstract,” she says. “The people we support are neighbours, grandparents, friends, teachers. If someone can stay safely at home, that stabilises a family. It strengthens a community.”

That same thinking led to the launch of Clean Impact Co., a professional commercial cleaning social enterprise. Jade saw another gap – the opportunity for local businesses and organisations to contribute to social impact simply by choosing who they work with.

“Businesses make purchasing decisions every day,” she says. “Why not make them count?”

Clean Impact Co. operates as a social enterprise model, with profits strengthening community-focused initiatives across the region.

Jade is equally intentional about employment – creating flexible roles that support women balancing family life and work.

“I understand the juggle,” she says. “If we want stronger communities, we need workplaces that reflect real life.”

For Jade, International Women’s Day is less about recognition and more about responsibility.

“This work matters because home and family matters,” she says. “And everyone deserves to live, heal and age with dignity in the place that feels safest to them.”