Communication: the human connection

MOST of us have sat in a public space and done some people-watching: people waiting for coffee, waiting for a train, waiting in line to use the self-serve checkout. What do they all usually have in common? Answer: a phone!

Communication surrounds us; we are bombarded with messages everywhere we go. Even when we fill up the car with petrol, a TV screen and video advertisement plays, enticing us to watch and listen.

There are now so many ways to communicate, and we all have our own preferences when connecting with the world.

While in many arenas it is apparent the ‘old’ face-to-face ways are being replaced by ‘new’ faceless automation, it’s not always the case.

Since 1883, Tuckers Funeral and Bereavement Service has supported generations of families across the region, providing personalised care at a time when clear, compassionate communication matters most.

Now, 143 years later, Tuckers continues to embrace change but holds on to its foundational values and beliefs by providing support before, during and after the loss of a loved one, as well as utilising a variety of options for communication.

At the time of loss and when making funeral arrangements, the funeral director gathers a lot of information from the family and then responds with personalised guidance and assistance.

A face-to-face meeting in one of Tuckers’ arrangement spaces is offered first. It is crucial that the exchange of information happens in a thorough, easy-to-understand and respectful way.

Sometimes a face-to-face meeting isn’t the best option for family members, so video calls over mobile phones and computers are more appropriate.

Often during arrangements, several communication methods are being used simultaneously so that everyone can contribute and be part of the conversation. Even paperwork can be signed electronically now.

Tuckers offers three convenient locations for people to meet and receive the support they need in Geelong West, Grovedale and Torquay.

These contemporary meeting spaces are designed to provide a secluded and reflective space away from the family home where people, callers and a lot of distractions are present.

Touches like these are part of Tuckers’ care and commitment to those who are experiencing the loss of a loved one.

If this article has prompted further thought and perhaps a question, call Tuckers on (03) 5221 4788. If email is your preference, contact [email protected] or visit tuckers.com.au and click ‘Contact Us’.

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